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• Customer Charter

  CUSTOMER CHARTER You can trust us to: Understand your needs and find out what matters to you and your community. Be clear about what we can and can’t do for you. Be helpful, polite and treat you fairly and with respect. Protect and use your personal data in line with our privacy notice and handle

• Customer Behaviour Policy

  Charter Eastleigh Borough Council’s Customer Charter is published on the Council website. It promises...CUSTOMER BEHAVIOUR POLICY  Introduction and Aims Eastleigh Borough Council is committed to dealing... and unacceptable customer behaviour helps the Council to work with customers in ways which are transparent

• Feedback

  to will usually be able to resolve things for you. Our Customer Charter tells you the level of service you

• Publication Scheme

  of staff Customer Service (complaints, compliments and comments) Records Management Charging regimes and policies Freedom of Information Fraud annual publication Council strategies and policies Customer Charter Lists and registers Register of councillors’ financial and other interests (accessed via